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Shipping Policy
Shipping policy
Bluepenguin's stable logistics transportation enterprise cooperation can provide customers with safe and fast delivery services and support, and can confirm and transport the products you need in the most convenient way. This transportation policy is applicable to all Bluepenguin products sold, and stipulates that the transportation process you can expect when placing an order to us.
About delivery
Once you order the product order through our website or with our sales team members, we will contact you to confirm the expected delivery time of the selected product. The delivery time depends on the season and the overall demand. We strive to maintain the short delivery time as possible to ensure that you can use the product as soon as possible. However, we cannot guarantee or guarantee the delivery time when you first place your order.
Normally, the product will be dispatched from the factory within ten working days after the order is successfully placed. When your product is shipped, you will receive a notice.
About freight time
The estimated delivery time of our order depends on your specific location. Although we work closely with logistics partners to provide you with accurate delivery information, the delivery time is only estimated and cannot be guaranteed. Once your product is on the way, no delay is within our control scope. Delivery time in various regions of the world varies from country and place. After purchasing, you will provide you with your expected delivery time. You can also contact us to ask for valuations.
|
Location
|
Expected delivery time |
| U.S. |
Maritime transport:Thirty natural days after delivery Air transport:Fourteen natural days after delivery The transportation time cannot be guaranteed, please consult customer service for the specific transportation time. |
| Australia |
Maritime transport:Twenty-five natural days after transportation The transportation time cannot be guaranteed, please consult customer service for the specific transportation time. |
| Europe |
Maritime transport:Thirty natural days after delivery The transportation time cannot be guaranteed, please consult customer service for the specific transportation time. |
| Rest of the world |
The transportation time needs to be estimated according to the specific address. The transportation time cannot be guaranteed, please consult customer service for the specific transportation time. |
About delivery fee
Transportation method: air transportation and sea transportation. The final price will be calculated based on the weight, size, product type and the delivery location you choose.
If an engine surfboard is shipped to the United States, it will be shipped by air to the location specified by the customer. The cost is about 400 USD, and the time required in transit is about 10 working days; if the engine surfboard is going to Canada, it will be shipped by sea. The cost of delivery to the place designated by the customer is about 300 US dollars, and the time required for transportation is about 55 natural days.
Purchase products without customs tax
About logistics information
After delivery, you will get the logistics information link of the Bluepenguin product order.
Sometimes, your order may be divided into wholesale goods. In this case, you will get the tracking information of each batch of goods.
If the order contains Bluepenguin Boards, the expected delivery timetable cannot be guaranteed, and the battery is classified as dangerous goods. The battery may also be separated from the rest of the cargo, and is delivered by separate logistics at different times.
About delivery
Due to the high value of the goods, your goods need to be signed at delivery. For your convenience, you may be more willing to transport your goods to the enterprises or locations of someone can sign the goods. If the customer needs to change the delivery address, you can contact our team through surfwiz@163.com and provide updated detailed information to change your goods address.
Once your cargo is on the way, any problem or delay exceeds the control range of Bluepenguin. If there is any problem with your delivery, we will contact our logistics partners to provide any information that may help solve the problem.
If you receive your product and find that they are damaged, please contact surfwiz@163.com immediately
Telephone: +86 15111993861.